We are always happy to help you. Our support team will answer your questions in German, English or French.
We are proud of our products but without you, our customers, our products would be worthless. This is why we are at least as proud of our large customer base and will carry on trusting on our service policy that can be characterized by two sentences: “We are here to help you! And we love it!”
You won’t have to fill in anonymous forms or will be kept on hold in some call center: Every customer with a valid support and maintenance contract has a personal contact person in our support team with direct dial and email address.
Moreover, all customers and interested parties can use our broad knowledge base which can be found on the following pages, ordered by products and which always contains at least our very comprehensive documentation, versatile code samples and product-specific FAQ.
We would be glad if you joined the community of satisfied NETRONIC customers soon. Hence our promise: Support will be provided already during the trial phase – by email, phone, online meeting or some other way that will suit you best. Of course this support will be free and rendered to exactly the extent you need for evaluating. Give us a try – we are looking forward to hearing from you!
In some cases our support staff needs to view the processes on your screen to help you in the best possible way. For such cases we offer the conference software GoToMeeting. You can run the client directly and do not need to install it.