Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, NETRONIC Software recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the usage of their NETRONIC Software products in their companies. With that in mind, we have set out below NETRONIC Software's end-of-life policy to help customers better manage their end-of-life transition and to understand the role that NETRONIC can play in helping to migrate to alternative NETRONIC offerings.
The following milestone definitions apply to all EOL policies:
Announcement milestone – the date on which NETRONIC Software announces via website and blog posting, that a specific product has reached his EOL. The EOL announcement provides dates by which time Marketing, Sales, development and overall maintenance/support will end for the affected product.
End of Sales and Marketing (EOSM)
The date until which – after the EOL – customers and prospects still can purchase new and upgrade licenses for the respective product; as well as they can agree new maintenance period until the end of the service period (EOS). As a general rule, the EOSM period following the EOL announcement will be minimum 3 months. During this period, the product will no longer get functionally enhanced. However, NETRONIC Software will provide bug fixes for reported bugs of the most current version at the EOL announcement. NETRONIC Software also will eventually publish Service Releases of the most current product version.
End of Service (EOS)
The final date for support via maintenance contracts. As a general rule, the period between EOL and EOS will be minimum 2 years, but could also be much longer. In the period between EOSM and EOS, no new software licenses of the affected products are available. NETRONIC Software will provide bug fixes for reported bugs of the most current version at the EOL announcement. NETRONIC Software also will eventually publish Service Releases of the most current product version.
|EOL||18 December 2012|
|EOSM||30 June 2013|
|EOS||31 December 2016|